Privacy Policy
TechJini Digital Service Private Limited ("Ziffysign")
Quick Summary
Here is a quick overview of our privacy practices:
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through:
- The Ziffysign website
- Our web applications and related services
- User accounts created with Ziffysign
- Documents and signature workflows processed through the Services
- Communications sent through or related to the Services
This Privacy Policy does not apply to third-party websites, products, or services that may be linked from our Services.
2. Who We Are
Ziffysign provides electronic signature and document workflow services for businesses.
The Services are provided by TechJini Digital Service Private Limited ("Ziffysign," "we," "our," or "us").
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: support@ziffysign.com
3. Roles and Responsibilities
Depending on the context, Ziffysign may act as either a service provider (or processor) or as the business responsible for processing personal information.
When Ziffysign Acts as a Service Provider
When our customers upload documents, add signers, and manage signature workflows, they determine the purposes and means of processing the personal information contained in those documents.
In these situations, our customers are responsible for ensuring they have the necessary rights, permissions, and legal basis to collect, use, and share personal information with Ziffysign.
When Ziffysign Acts as the Business Responsible for Processing
We act as the business responsible for processing personal information when we:
- Create and manage accounts
- Process subscriptions and payments
- Provide customer support
- Secure and maintain the Services
- Analyze and improve the Services
- Communicate with users
4. Information We Collect
Information You Provide Directly
We collect information that you voluntarily provide, including:
- Name
- Business email address
- Company name and related business information
- Billing information
- Customer support communications
- Information contained in documents you upload
- Names and email addresses of signers and recipients
We may collect additional information in the future, such as phone numbers, if needed to improve or secure our Services.
Information We Collect Automatically
When you use our Services, we automatically collect information such as:
- IP addresses
- Device identifiers
- Browser type and version
- Operating system
- Usage information
- Access logs
- Cookie identifiers
- Session information
- Timestamps
- Referring URLs
- Document metadata
Electronic Signature Information
To facilitate electronic signatures, we collect and process:
- Signature images or signature representations
- Initials and other form field data
- Signing timestamps
- Document history
- Audit trails and audit logs
- Information about document access, review, and completion
5. How We Use Information
We use personal information to:
- Provide and maintain the Services
- Create and manage accounts
- Process electronic signature workflows
- Send signature requests, reminders, and completion notifications
- Generate and maintain audit trails
- Process payments and subscriptions
- Provide customer support
- Monitor usage and enforce fair use policies
- Improve, analyze, and develop our Services
- Detect, prevent, and investigate fraud, abuse, and security incidents
- Comply with legal obligations
- Protect our rights and the rights of our users
We may use aggregated or de-identified information for analytics, reporting, and product improvement purposes.
6. Legal Basis for Processing
Where applicable, we process personal information based on one or more of the following legal grounds:
- Performance of a contract: To fulfill our service agreement with you.
- Compliance with legal obligations: To satisfy tax, compliance, and regulatory needs.
- Legitimate business interests: For improving, optimizing, and securing our Services.
- Your consent: Where you have granted explicit approval (which can be withdrawn at any time).
7. Emails and Communications
We send transactional communications necessary to provide the Services, including:
- Account verification emails
- Signature request notifications
- Signature reminders
- Document completion notifications
- Billing communications
- Customer support responses
Completed documents may be attached to completion emails when a signing workflow is finalized. You cannot opt out of essential service communications.
Where permitted by law, we may send marketing communications. You may opt out of marketing emails at any time by following the unsubscribe instructions included in those communications.
10. Subprocessors
We engage third-party service providers to help us operate our Services.
These providers are contractually required to process personal information only on our instructions and to implement appropriate safeguards.
We maintain a list of significant subprocessors and may make that list available upon request by contacting support@ziffysign.com.
11. International Data Transfers
Customer data is stored primarily in the United States.
Because we operate with a global workforce and use third-party service providers, personal information may be accessed, processed, or transferred outside the country in which it was collected.
When we transfer personal information internationally, we implement appropriate safeguards designed to protect that information.
12. Data Retention
We retain personal information for as long as necessary to provide the Services and comply with legal obligations. Generally:
- Account information is retained while your account remains active.
- Documents, signatures, and audit trails are retained until deleted by you or until your account is closed.
- Billing records are retained as required by applicable law.
- Backup copies may remain in our systems for a limited period after deletion.
We may retain information longer where required or permitted by law, including to resolve disputes, enforce our agreements, or protect our legal rights.
13. Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal information. These measures include:
- Encryption in transit (SSL/TLS)
- Encryption at rest
- Role-based access controls
- Logging and monitoring
- Internal access restrictions based on business need
- Employee confidentiality obligations
- Secure infrastructure practices
You are responsible for maintaining the confidentiality of your account credentials and promptly notifying us of any unauthorized access to your account.
No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
14. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Export or obtain a copy of your information
- Object to certain processing activities
- Withdraw consent where processing is based on consent
We may need to verify your identity before processing your request. To exercise your rights, contact us at support@ziffysign.com.
15. U.S. State Privacy Rights
Residents of certain U.S. states may have additional rights under applicable privacy laws, including the right to know what personal information we collect, access, correct, or delete it, and designation of an authorized agent to submit requests.
We do not sell personal information, and we will not discriminate against you for exercising your privacy rights.
16. Do Not Track Signals
Some web browsers offer a "Do Not Track" setting. Because there is currently no universally accepted standard for responding to these signals, our Services may not respond to all Do Not Track requests.
17. Children's Privacy
Ziffysign is intended solely for business use by adults. Our Services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from minors.
If you believe a minor has provided personal information to us, please contact us so we can take appropriate action.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify users through email, in-application notifications, or other appropriate means.
The "Effective Date" at the top of this Privacy Policy indicates when this Privacy Policy was last updated.
19. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: